Payment and refunds
This is a translation for convenience. The binding version of this document is the Russian one, published at the same address without the language prefix. If the English and Russian texts differ in any way, the Russian text prevails.
This section briefly describes how payment and refunds work in the «Kontent zavod DobroKod» service. The full terms for paid services are set out in the Public Offer.
1. Payment
1.1. Paid plans and token packs are purchased in the service's personal account. Before payment, the user is shown what the plan includes, its price and the applicable limits.
1.2. Payment is made in Russian roubles through the payment operator YooKassa (YuMoney LLC). Payment details, card details included, are processed by the payment operator on its own side; the service does not store full payment credentials.
1.3. Subscriptions may renew automatically. The user may switch automatic renewal off in the personal account — access is retained until the end of the paid period.
2. Refunds
2.1. Refund requests are considered upon the user's application, taking into account the tokens actually used, the share of the paid period used and the technical limitations of the payment operator, in the manner provided for by law and by the Public Offer.
2.2. Trial (bonus) tokens are not refundable and are not compensated in money.
2.3. To request a refund, write to info@dobro-code.ru, stating the account, the date of payment and a safe identifier of the transaction (without disclosing full banking details). Requests are considered within 10 (ten) business days; the refund is made by the same method the payment was made.